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Sign in passwords, cookies, and security

I can't remember my user ID or password. What should I do?

To receive your user ID and password, go to the Password reminder page, enter your e-mail address, and click Please send me my password and user id. We will then e-mail the user ID and password that are associated with that e-mail address.

What is a "cookie" and what should I do about cookie warnings?

A cookie is a tiny packet of information passed between your computer and a Web site. Active@AnyAge uses cookies to verify your identity and make sure you're properly signed in. Each time you make a request to Active@AnyAge, a cookie attaches itself to your message like a name tag. Accepting the cookie is like writing your name on the name tag; it identifies the message as yours so that you can continue using the site without having to sign in again. To use most areas of Active@AnyAge, it is necessary to accept cookies.

If you would prefer not to receive a warning every time Active@AnyAge sends a cookie to your browser, you can deactivate the warning message. Directions for some popular browsers follow:

Microsoft Internet Explorer 4.0: On the View menu, click Internet Options. Then, on the Advanced tab, click Always accept cookies.

Microsoft Internet Explorer 5.0, 5.5, and 6.0: On the Tools menu, click Internet Options. Then, on the Security tab, click Default level. Click OK.

Netscape Navigator 3.0: On the Options menu, click Network Preferences. Then, in the Show an alert before… box on the Protocols tab, clear the Accepting a cookie box.

Netscape Navigator 4.x: On the Edit menu, click Preferences. Choose the Advanced category. In the cookies dialog box, choose either Accept only cookies that get sent back to the originating server or Accept all cookies. Be sure to clear the Warn me before accepting cookies checkbox.

AOL: On the Preferences menu, click the Advanced tab. Clear the Warn before accepting 'cookies' checkbox.

Is my medical information safe?

Active@AnyAge uses the Secure Sockets Layer (SSL) encryption technology and Private Communication Technology (PCT) security standards that are supported by most popular browsers. SSL encodes your personal information (such as your password, address and phone number, or your medical information) so that it is available only to you and your physician.

Why does nothing happen when I sign in?

When you sign in to Active@AnyAge, the screen may flash and return to the sign-in page. This problem may be caused by one of the following:

  • Your Web browser does not support the Secure Sockets Layer protocol (used to create secure connections on the Web).
  • Your Active@AnyAge account is not set up correctly.

Make sure you've spelled your User ID and password correctly. If you've forgotten either or both, you can use our Password reminder page to get the information you need.

To avoid problems, it is recommended that you use the most current version of your preferred browser.

If you suspect your account has not been set up correctly, please fill out our Support and feedback form.

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