I can't remember
my user ID or password. What should I do?
To receive your user ID and password, go to the Password reminder page, enter your e-mail
address, and click Please send me my password and user id. We will then
e-mail the user ID and password that are associated with that e-mail address.
What is a
"cookie" and what should I do about cookie warnings?
A cookie is a tiny packet of information passed between your computer and a
and make sure you're properly signed in. Each time you make a request to
Active@AnyAge, a cookie attaches itself to your message like a name tag. Accepting
the cookie is like writing your name on the name tag; it identifies the message
as yours so that you can continue using the site without having to sign in
again. To use most areas of Active@AnyAge, it is necessary to accept cookies.
If you would prefer not to receive a warning every time Active@AnyAge sends a
cookie to your browser, you can deactivate the warning message. Directions for
some popular browsers follow:
Microsoft Internet Explorer 4.0: On the View menu, click Internet
Options. Then, on the Advanced tab, click Always accept cookies.
Microsoft Internet Explorer 5.0, 5.5, and 6.0: On the Tools menu, click Internet
Options. Then, on the Security tab, click Default level. Click
Netscape Navigator 3.0: On the Options menu, click Network
Preferences. Then, in the Show an alert before… box on the Protocols tab,
clear the Accepting a cookie box.
Netscape Navigator 4.x: On the Edit menu, click Preferences. Choose
the Advanced category. In the cookies dialog box, choose either Accept
only cookies that get sent back to the originating server or Accept all
cookies. Be sure to clear the Warn me before accepting cookies
AOL: On the Preferences menu, click the Advanced tab. Clear the
Warn before accepting 'cookies' checkbox.
Is my medical information
Active@AnyAge uses the Secure Sockets Layer (SSL) encryption technology and
Private Communication Technology (PCT) security standards that are supported by
most popular browsers. SSL encodes your personal information (such as your
password, address and phone number, or your medical information) so that it is
available only to you and your physician.
Why does nothing
happen when I sign in?
When you sign in to Active@AnyAge, the screen may flash and return to the
sign-in page. This problem may be caused by one of the following:
- Your Web browser does not support the Secure Sockets Layer protocol (used to
create secure connections on the Web).
- Your Active@AnyAge account is not set up correctly.
Make sure you've spelled your User ID and password correctly. If you've
forgotten either or both, you can use our Password reminder page to get the
information you need.
To avoid problems, it is recommended that you use the most current version of
your preferred browser.
If you suspect your account has not been set up correctly, please fill out
our Support and feedback form.